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FAQs

What is the cancellation policy?

Full refunds will be issued if the Licensed Summer Kinder Program is not able to operate as a result of Government or Public Health directives. All refund requests must be in writing to [email protected] For requests made at least 15 days prior to the Licensed Summer Kinder Program date, refunds will be issued less $25 [...]

What are the payment methods and session dates?

Credit card (Visa or Mastercard) required at the time of registration. *Closed on July 1st and August 4th, 2025, for Statutory Holidays   Please note: A $20.00 service charge will be applied to all NSF pre-authorized debits and declined credit cards. Failure to make full payment of the program fee one week prior [...]

My child lost something at camp. How do I retrieve it?

To avoid lost items, clearly label your child’s belongings, and avoid sending any unnecessary items. Lost items will be kept on-site for child or parent pick-up throughout the week. The YMCA of Oakville will not be responsible for any lost items. Please note: At the end of summer, all unclaimed items will be given to [...]

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