As a charitable organization, the YMCA of Oakville has an obligation to remain publicly accountable. And as a values-based organization, we are committed to fostering an open, honest and inclusive environment.

To deliver on our commitment, we’re providing access to information which ensures we are accountable to the communities we serve.

Our commitment

In fulfilling our mission, the YMCA of Oakville strives at all times to provide YMCA services in a way that respects the dignity and independence of people with disabilities.

We are also committed to giving people with disabilities the same opportunity to access our services and benefit from the same services, in the same place and in a similar way as other customers.

The YMCA of Oakville is committed to diversity and social inclusion and to meeting its obligation under Ontario’s Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual. All documents related to our accessible customer service plan are available in accessible formats upon request.

AODA Multi-Year Plan 2019

Feedback process

The ultimate goal of the YMCA of Oakville is to meet and surpass customer expectations while serving customers with disabilities.

Feedback and comments regarding the way the YMCA of Oakville provides services to people with disabilities can be made:
  • By emailing Andrea Bibby, General Manager
  • Verbally to YMCA staff
  • Via comment cards (located at the front desk)

Alternatively, we encourage individuals to provide feedback in person to a YMCA employee, by telephone, fax or by regular post to:

YMCA of Oakville
410 Rebecca Street
Oakville, ON L6K 1K7
Tel: 905-845-3417
Fax: 905-842-6792

All feedback will be directed to the head of the department in which the feedback is referencing. Customers can expect to hear back in 2 business days.

Policy statement

The YMCA recognizes the dignity and worth of every individual and seeks to create socially inclusive environments in which everyone, including persons with disabilities, is able to participate fully. Building on a culture that embraces diversity and supports social inclusion, the YMCA is a shared experience for everyone to enjoy.