Trust and Transparency: Policies, Procedures & Privacy
The YMCA of Oakville is committed to open, ethical, and transparent governance that fosters integrity, accountability, and trust.
Feedback and Concerns
We value your feedback and strive to exceed expectations.
You can share comments or concerns about general customer service issues by:
- Email: [email protected]
- Phone: 905-845-3417
- Mail or In Person: YMCA of Oakville, 410 Rebecca Street, Oakville, ON L6K 1K7
All feedback is reviewed by Operations staff, with responses typically provided within 2 business days.
Legal and Online Use
Content on this website is owned and copyrighted by the YMCA of Oakville and may be used for non-commercial, personal use only.
Logos, names, and trademarks may not be used without written consent.
Links to external websites are provided for convenience only. We are not responsible for their content or privacy practices.
We maintain strict physical, electronic, and administrative safeguards to protect your data. Questions? Contact [email protected] or call 905-845-3417.
For concerns related to privacy contact the Oakville YMCA Privacy Officer
Cathyann White @ [email protected] or call 905-359-2585
Accessibility
The YMCA is committed to diversity, inclusion, and accessibility for all.
We meet and exceed the standards set by Ontario’s Accessibility for Ontarians with Disabilities Act (AODA).
Accessible customer service plans and documents are available upon request.
Feedback on accessibility can be submitted to [email protected] or by phone at 905-845-3417.
Our facility recently completed a full Rick Hansen Foundation Accessibility Certification audit and continues to advance accessibility standards beyond AODA requirements.
Other Concerns of a Confidential or Sensitive Nature
The YMCA of Oakville upholds the highest ethical standards and provides a confidential process to report any concern in good faith.
To Report a Concern:
Anyone may submit a concern directly to a Vice-President or to the President and CEO of the YMCA by emailing [email protected]
A concern involving a Vice-President or General Manager should be submitted directly to the President and CEO of the YMCA: [email protected]
A concern involving the CEO, or the Board of Directors should be submitted to the Chair of the Board of Directors: [email protected]
Any concern with the Chair of the Board of Directors should be submitted to the Chair of the Governance: [email protected]
Reports are securely retained by the Human Resources Office in accordance with policy and law.
Policy Updates
Policies may be updated periodically to reflect legal or organizational changes. The latest version is always available at www.ymcaofoakville.org
Last updated: November 21, 2025